For assistance in selecting the correct bracelet, ring, or necklace size, please consult our Jewelry sizing guides , If you would like further assistance, please contact us via chat or by email from our contact page.

If a creation is unavailable for online purchase, please contact our customer care center, where an ambassador will be delighted to assist you with providing further information via chat, phone, or email.

If you wish to have your Jewelry engraved , please enter the text when selecting the creation on the checkout page in "add order notes" field.

For more information on engraving , visit the Engraving page.

Please note that personalized creations cannot be returned or exchanged.

We recommend the following daily considerations to preserve your jewelry as long as possible:

- Be sure to handle your jewelry with care.

- Remove your jewelry when washing your hands or using corrosive products that could permanently damage precious metal, stones or pearls.

- Take your regular activities into consideration when wearing your jewelry, including potential for impact.

- Remove your jewelry before starting any activity that might damage it, such as playing sports, cooking, gardening, showering or sleeping.

- Be aware that any contact with cosmetic or household products, can contain ingredients that could discolour your jewelry.

For jewelry without gemstones, you may carry out the cleaning yourself. Brush the jewelry delicately with a very soft small brush in lukewarm soapy water, carefully rinse it in lukewarm water and wipe it with a soft cloth.

Pieces of jewelry become scratched when they come into contact with one another. We recommend storing them individually in the pouch/box sent at the time of purchase.

Chains should be closed and laid flat to avoid the formation of knots.

Do not place several pieces of jewelry together without protection between the pieces.